IT Help Desk & Support Center

We’re Up When Your Technology Is Down

Support Center

Welcome to the Jaydien Network Solutions Support Center

Please use the information below to conveniently request technical support, speak to a representative regarding sales or general inquiries, access the customer support or billing portal, or for access to self help documentation.

Support Hours

Monday through Friday – 9am – 5pm

After hours support (M-F 8am to 9am & 5pm to 8pm | Sat-Sun 8am to 8pm) – Discounted hourly rate

With an Active MSP Support Contract

After hours support (M-F 8am to 9am & 5pm to 8pm | Sat-Sun 8am to 8pm) – Included with Your Contract

Standard On-Call Support Package (Call for Pricing)

After hours support (M-F 5am to 9am & 5pm to 8pm | Sat-Sun 5am to 8pm) – Included with Your Contract

Extended On-Call Support Package (Call for Pricing)

Customer Support Portal

Response Time

Average of less than 15 minutes

With an Active Support Contract

Next business day

Without an Active Support Contract

Team information

Mobile information

Mobile App

Windows 11 Readiness

Frequently Asked Questions

To troubleshoot your computer, the first thing we do is to run a full diagnostic test. This helps us to determine the cause of your issue and enables us to provide you with an accurate amount for the repair cost.

The diagnostic charge is free if you move forward with the repair!

You can call or text our office at 732-477-4005.

You can also email us for help at support@jaydiencomdev.wpenginepowered.com. And you can chat with us directly through our website.

We are conveniently located in the Lions Head Office Park in Brick, NJ.

35 Beaverson Blvd, Suite 3A
Bricl, NJ 08723

If you are a business and have an active support contract, we offer technical support 7 days a week.

Our shop is closed on weekends for walk-in residential computer repairs. Our normal business hours are Monday – Friday 9am to 5pm.

For businesses of all sizes, we cover the entire state of New Jersey.

For in-home repair services, we provide on-site computer services in Ocean County NJ, Monmouth County NJ, Middlesex County NJ.

Yes! Many computer issues can be resolved by a quick remote desktop sharing session in under 30 minutes.

Yes. Our office is open Monday – Friday 9am to 5pm.

We are located inthe Lions Head Office Park in Brick, NJ

35 Beaverson Blvd, Suite 3A
Brick, NJ 08723
732-475-0057

You can pay your bill at the time of service by using a Credit Card, Check, E-Check or Cash.

You can also make a payment by phone by calling our office at 732-477-4005.

Call us anytime!

We're here to help 24/7

OR

We Offer Same Day Repairs

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Same Day Support for Network and Computer Issues.