Block of Time Support Agreement

Retainer-based priority support agreements

Save Money and Get Priority Support With Our Retainer-Based Support Agreement

Looking for guaranteed response times? Want to save money on hourly IT support charges? Our pre-paid block of time support agreements are a great way to get priority support from our team of technicians without the long-term commitment.

Our EZPay Priority Support Agreement® is a retainer based support agreement that is designed to save your organiza􀀁on money, while guaranteeing you priority access to our team of expert technicians.

Benefits of a Block-of-Time Support Agreement

Reliable IT Support

For over 20 years, we have been providing reliable and friendly contract IT support services to small and medium sized businesses. Not only do we offer emergency after hours support, but we offer guaranteed response times. Enjoy the peace of mind of knowing that your business will have the IT support when you need it the most by having a support contract with guaranteed response times.
Guranteed Response Times

We know that when your technology is down, it is important to speak to a technician right away. Our block-of-time support packages offer response times as low as 2 hours for critical outages and technical issues.
After-hours & Weekend Support

Customers with an active block-of-time support agreement receive priority support for their service calls can speak to an on-call technician after normal business hours and on the weekends.
Preventative Equipment Maintenace

Never stress again about network failures or system outages again. Our managed services include round-the-clock monitoring of your computers and network, as well as preventative maintenance schedules, to help prevent problems before they materialize.
Large Team of IT Pros

Take comfort in knowing that our full team of resources are at your staff’s disposal. Our friendly staff has a combined 70 years of IT experience dealing with small and medium sized business IT issues and we are here to help!
Simple Billing

Your pre-paid support hours never expire and can carry over from year to year. Easily review your account online including all your service tickets and block-of-time purchases. There are no hidden fees.