Service Contracts

Guaranteed Support, When You Need It.

New Jersey's most trusted IT provider since 2002

I've used these guys for both my business and personal IT needs, and they always do a great job. Whether you're looking for residential or business computer support, I highly recommend Jaydien Network Solutions!

Dave D'Atrio

D-Fi Productions

  • Reliable IT Support

    For 20 years, we have been providing reliable and friendly tech support to small and medium sized businesses. Not only do we offer emergency after hours support, but we offer guaranteed response times. Enjoy the peace of mind of knowing that your business will have the IT support when you need it the most by having a support contract with guaranteed response times.

  • Tailored Packages

    We know that every businesses’ needs are completely different from the next business. That is why we offer 100% custom support packages for any business size or budget. We will sit down with you and your staff and develop a custom service contract that addresses all of your technical pain points and focuses on the areas of your IT needs that matter the most to your day to day operations.

  • Simplified Billing

    We can provide your business with either a monthly or annual flat rate service contract solution, making your IT budgeting much more predictable and cost effective.

  • Better Productivity

    Never stress again about network failures or system outages again. Our managed services include round-the-clock monitoring of your computers and network to help prevent problems before they materialize.

  • Large Team of IT Pros

    Take comfort in knowing that our full team of resources are at your staff’s disposal. Our friendly staff has a combined 70 years of IT experience dealing with small and medium sized business IT issues and we are here to help!

Retainer Based Priority Support Agreement

Retainer Based Service Contract

EZPay Priority Support Agreements, our retainer based support contracts, are great for project work or for companies that are looking to have high level technicians available at reduced hourly rates.

Benefits of a Priority Support Agreement:

  • Reduced hourly rates
  • Guaranteed response times
  • Support for after hours and weekend times
  • Monthly maintenance schedule for critical workstations and servers
  • Review and maintain your account online (https://jaydien.ezservicetrax.com)
  • Your support hours never expire and can carry over from year to year
 

Size of Prepaid Block of Time

Hourly Rate

Response Time

Level 1
5 – 10 Hours
6 Hour Response Time
Level 2
11 – 25 Hours
4 Hour Response Time
Level 3
26 – 50 Hours
3 Hour Response Time
Level 4
51 or more
2 Hour Response Time

Managed Service Contract

MSP Service Contract

Too Good To Be True - Unlimited Support

Managing your IT requirements couldn’t be easier!. NetProtectIT is an “All You Can Eat” service contract that offers each device on the your network a full compliment of all the needed software subscriptions and required technical support, in a convenient flat fee monthly price. This simple support agreement allows you to more easily budget for necessary IT costs as well as forecast your IT costs as your business matures and grows.

Enjoy The Following Benefits:

  • Unlimited tech support
  • Anti-virus / anti-malware/ anti-ransomware protection
  • Windows and 3rd party patch management
  • Complete cloud backup
  • Web content filtering and protection
  • Hosted Exchange email inbox
  • Office365 subscription with 1 TB of OneDrive storage
  • Network and Device Monitoring