Solving IT Problems Everyday - Since 2002
Solving Tech Issues for New Jersey - Since 2002
Doing Geek Stuff for Non-Geeks - Since 2002
Providing IT Support to Businesses for Over 20 Years
Looking to Upgrade Your "Computer Guy"? Call Us.

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732-477-4005

Expert Cell phone repair

We offer same day service for cell phone repair service in NJ. Bring your device in today and speak to one of our friendly techs to learn about all the mobile device repair services that we provide.
Cell Phone Insurance

Frequently Asked Questions

What IS covered under a mobile device insurance plan?

Apple: Damaged digitizer, damaged LCD, damaged battery, damaged charging port, damaged front camera, damaged rear camera, damaged camera lenses. 

Samsung/Motorola: Damaged digitizer, damaged LCD, damaged battery, damaged charging port, Motorola: damaged front camera, damaged rear camera, damaged camera lenses, damaged backglass.

What IS NOT covered under a mobile device insurance plan?

Apple: Water damaged motherboards, broken backglasses, motherboard failure deemed irreparable, lost/stolen devices

Samsung/Motorola: Water damaged motherboards, motherboard failure deemed irreparable, Motorola: lost/stolen devices

HOW IS A DEVICE ASSOCIATED WITH AN INSURANCE PLAN?

When you sign up for a Jaydien Mobile Device insurance plan the monthly cost of the plan, cost of the repair deductible, device manufacturer name and model number, !MEI (International Mobile Equipment Identity) number & device serial number (SN) are recorded in our system and associated with that device’s specific plan. There is a one-to-one relationship between a device and a plan. Only one specific device can be associated with any single plan at one time.

HOW SOON CAN I FILE A CLAIM?

There is a 90 day grace period from the date of the insurance plan inception before a claim can be submitted.

HOW OFTEN CAN I SUBMIT A CLAIM?

Insurance claims are limited to 2 screen repairs/year per IMEI/SN, 2 battery replacement/year per IMEI/SN, 1 charging port replacement/year per IMEI/SN, 1 camera replacement/year per IMEI/SN, unlimited lens replacements. 

WHAT KIND OF REPAIR PARTS ARE USED?

All insurance repairs are performed using genuine OEM device parts and/or replacement insurance-grade device parts where OEM device parts are not feasible and/or applicable.

IS THERE ANY FINE PRINT?

Any and all motherboard failures are classified as irreparable by the standards of Jaydien technicians, NOT by independent technicians or device manufacturers. Insurance plans are associated with a device’s specific and unique IMEI/SN. Repairs performed under an insurance contract can only be performed on devices that match the specific !MEI/SN on file for that device/plan. Jaydien Network Solutions will NOT perform insurance plan repairs on ANY device(s) that are not specifically tied to an active Jaydien Insurance plan OR that has an incorrect IMEI/SN. IMEI/SNs MUST match what is on file for that device’s insurance plan. In the event a device is traded in or is upgrades to a different device with a different IEMI/SN, you must inform Jaydien Network Solutions within 48 hours of said change so that the IMEI/SN AND insurance cost can be adjusted, if required, and the insurance plan can be updated with the new IEMI/SN or the replacement device.

 

What Our Customers Are Saying

J Amari
J Amari
2024-01-23
Jaydien has been helping us for years. They are great!
Susan Arasz
Susan Arasz
2024-01-20
When my laptop recently needed repair, it was suggested that I give Jaydien Network Solutions a try. I was not disappointed. Lucas provided prompt, courteous, and knowledgeable service. He explained everything to me and had the laptop returned sooner than expected. I would highly recommend Jaydien. Their service is top notch, and they offer reasonable, affordable pricing.
John Fraraccio
John Fraraccio
2024-01-17
I consistently rely upon Jaydien Network Solutions to help keep my admittedly vintage desktop and laptops usable in these days of "larded-up" AI and aggressively planned obsolescence.
Demi Meadow
Demi Meadow
2024-01-04
Jaydien Network is the best computer technology company around. They are located on Beaverson Rd in Brick. I tried other computer repair/setup companies and was not happy with their services at all. Thank you Lucas for giving the opportunity to enjoy the internet and all the great features it has to offer. Jaydien Network sets up computers, printers, modems, iphones, malware, and viruses.
Jordan Katz
Jordan Katz
2024-01-02
Lucas was great to work with. Kept everything simple and concise. So much conflicting information is out there online. If you have a problem, these guys can solve it. Hats off to Lucas and the rest of the team at Jaydien
Bob Wass
Bob Wass
2023-12-29
I was having serious issues with my wi-fi and general performance on my 3 year old HP laptop. Lucas Bird was fantastic to deal with. He isolated and repaired the corrupted files, updated all the drivers and got me up and running in less than 24 hours. The laptop is performing better than it has in a very long time. Would not hesitate for a minute to recommend these guys.
michele kaufman
michele kaufman
2023-12-21
Lucas was great!
Adam Aguiar
Adam Aguiar
2023-12-14
Amazing business. Lucas helped walk me through everything, was very effective and efficient at fixing my computer troubles. I’m actually very upset I didn’t know about Jaydien Network Solutions years sooner