Service Contracts

Guaranteed Support, When You Need It.

 

Is Your Network Running Slow? Do You Need Reliable IT Support?

Call New Jersey's since 2002

We know that every businesses’ needs are completely different from the next, so we offer 100% custom packages for any business size or budget.

We can provide your business with either a monthly or annual flat rate service contract solution making IT budgeting much more predictable and cost effective.

Never stress again about network failures, as our managed services include round-the-clock monitoring of your computers and network to help prevent problems before they happen.

Take comfort in knowing our full team of resources are at your disposal. Know that your infrastructure is operating optimally with regular, business focused reporting that is easy to understand.

Retainer Based Service Contract

Retainer Based Support Agreement

EZPay Priority Support Agreements, our retainer based support contracts, are great for project work or for companies that are looking to have high level technicians available at reduced hourly rates.

Benefits of a Priority Support Agreement:

  • Reduced hourly rates
  • Guaranteed response times
  • Support for after hours and weekend times
  • Monthly maintenance schedule for critical workstations and servers
  • Review and maintain your account online (https://jaydien.ezservicetrax.com)
  • Your support hours never expire and can carry over from year to year

 

Size of Prepaid Block of Time

Hourly Rate

Response Time

Level 1
5 – 10 Hours
$120 / Hour
6 Hour Response Time
Level 2
11 – 25 Hours
$115 / Hour
4 Hour Response Time
Level 3
26 – 50 Hours
$110 / Hour
3 Hour Response Time
Level 4
51 or more
$105 / Hour
2 Hour Response Time
MSP Service Contract

MSP Contract

Too Good To Be True -

Managing your IT requirements couldn’t be easier!. NetProtectIT is an “All You Can Eat” service contract that offers each device on the your network a full compliment of all the needed software subscriptions and required technical support, in a convenient flat fee monthly price. This simple support agreement allows you to more easily budget for necessary IT costs as well as forecast your IT costs as your business matures and grows.

Enjoy The Following Benefits:

  • Unlimited tech support
  • Anti-virus / anti-malware/ anti-ransomware protection
  • Windows and 3rd party patch management
  • Complete cloud backup
  • Web content filtering and protection
  • Hosted Exchange email inbox
  • Office365 subscription with 1 TB of OneDrive storage
  • Network and Device Monitoring