Support Center
We’re Up When Your Technology Is Down
Support Center
Welcome to the Jaydien Network Solutions Support Center
Please use the information below to conveniently request technical support, speak to a representative regarding sales or general inquiries, access the customer support or billing portal, or for access to self help documentation.
Support Hours (WITH an active MSP Support Contract)
- Monday through Friday – 9am – 5pm
- After hours support (M-F 8am to 9am & 5pm to 8pm | Sat-Sun 8am to 8pm) – Discounted hourly rate
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Standard On-Call Support Package (Call for Pricing)
- After hours support (M-F 8am to 9am & 5pm to 8pm | Sat-Sun 8am to 8pm) – Included with Your Contract
Extended On-Call Support Package (Call for Pricing)
- After hours support (M-F 5am to 9am & 5pm to 8pm | Sat-Sun 5am to 8pm) – Included with Your Contract
Response Times (WITH an active support contract)
- Level 1 – 6 Hour Response Time
- Level 2 – 4 Hour Response Time
- Level 3 – 3 Hour Response Time
- Level 4 – 2 Hour Response Time
Response Times (WITHOUT an active support contract)
- Next Business Day
General Inquiries
732-477-4005
info@jaydien.com
Sales Inquiries
732-808-0577
sales@jaydien.com
Billing Inquiries
732-477-4005 Option 0
officemanager@jaydien.com
732-477-4005
info@jaydien.com
Sales Inquiries
732-808-0577
sales@jaydien.com
Billing Inquiries
732-477-4005 Option 0
officemanager@jaydien.com
Mobile App
How-to and Self Help Documents
Quarantine Message Report Help Guide
D6x Series IP Phone Quick Start Guide
D6x Series IP Phone Training Videos
Windows 11 Readiness Tools
