Are you wondering if a Cloud Contact Center is the best strategy for your business? Are you tracking the proper metrics to realize your true return on investment in the technology you have invested in?
These are the questions we start with in our quest to be your partner in all things communication. Having the right Contact Center Solution in place can transform your customer experience, staffing needs, reduce redundant spending and so much more.
You’ve made your strategic decisions but how do you get your contact center or customer experience initiatives completed effectively and efficiently? Maybe you have heard how contact centers are being transformed to enhance customer or agent experience and are overwhelmed by the options.
We can help you speed up your process, and provides you the ability to cut through the noise and execute on your vision. Sometimes all you need is the right partner to guide you through the process, for 20 years we have helped our clients execute thier vision and would love to do the same for you.
Do you know if you are getting the most from your contact center operational processes and technology? When was the last time you performed an audit to see if you are maximizing everything that you have paid for? Sometimes the right tools are in place, however, leveraging those tools to their fullest potential is the missing piece to making your contact center as effective as it can be.
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Contact Center as a Service solutions use a subscription-based licensing model to provide cloud-based contact center software. CCaaS solutions can often exceed the capabilities of on-premise contact center solutions because they are built to be unified, robust, and flexible.
As long as agents have the CCaaS app, they can perform their job from any device. They don’t have to manually install each separate piece of contact center software onto a new device before they are ready to go.
Call center and contact center software are both designed to improve the customer experience through features that strengthen communication between customers and center agents.
The difference is that call center software, as the name implies, is focused primarily on VoIP voice calling, whereas contact center software offers omnichannel customer service and communication.
In addition to voice calling, contact centers provide real-time, synced communication between devices on digital channels like:
Contact centers will also integrate with third-party CRM software or provide native CRM features like customer contact cards, internal notes, and order history.
The benefits of using CCaaSÂ solutions include:
